ReflowablePDF

Support

Recover credits after changing computers

ReflowablePDF V1 identifies credits by a random local device ID and does not require an account. If you changed computers, support can transfer—not duplicate—the remaining paid balance.

Include these details

  • The email used for the credit purchase or the Creem checkout/order ID.
  • The new device ID shown by ReflowablePDF.
  • The old device ID, if you still have access to it.
Email credit support

Every manual transfer creates matching ledger entries on the old and new device so the same pages cannot be spent twice.